11. SHIPPING

11.1 Delivery times. Products ordered will be delivered by an independent carrier within the timeframes below from acceptance of the order at the address indicated by the Customer:

• UPS Ground (Residential): 3 to 5 business days
• UPS 3 Day Select: 2 to 3 business days
• UPS 2nd Day Air: 1 to 2 business days

The seller undertakes to make its best efforts to deliver products within the above timeframes. However, these deadlines are only communicated as an indication. If products ordered have not been delivered within seven (7) days after the indicative delivery date, for any other cause than force majeure or the fact of the Customer, the sale may be resolved at the written request of the Customer sent by registered letter with acknowledgment of receipt.

11.2 Delivery costs. Delivery costs are calculated automatically at checkout based on the shipping method selected, the total weight of the order, and the delivery zone. Exact shipping costs are displayed at checkout prior to payment confirmation.

11.3 Reception and inspection. The Customer is required to check the condition of the packaging of the products upon delivery. The Customer must issue any reserves or complaints deemed necessary, or refuse the package, especially where the package is visibly damaged, before opening it. Any reservations or complaints must also be indicated to the delivery carrier and addressed to the carrier by registered letter with acknowledgment of receipt within three (3) business days from the date of delivery. Failure to complain within this deadline extinguishes any action against the carrier.

Furthermore, the Customer is required to check the condition of the products ordered once opened. The Customer has a period of seventy-two (72) hours from delivery to raise any reservations or complaints for non-compliance or apparent defects (damage, broken item, missing article, etc.), with supporting proof. This complaint must be made by registered letter with acknowledgment of receipt to French Bloom SAS, 32 rue Washington, 75008 Paris. After this period, and failing to have respected these formalities, the products will be deemed to be in accordance with the order and no complaint can be validly accepted by the seller.

The seller will reimburse the Customer as soon as possible for the price of products delivered whose non-compliance has been duly proven.

11.4 Transfer of ownership and risk. Title to, and ownership of, all alcohol-free wine products passes to the Purchaser at the warehouse and state in which it is purchased. The Purchaser takes all responsibility for shipping it from the warehouse to his/her home state. By arranging for transportation of the products, the Company is providing a service to, and acting on behalf of, the Purchaser. By utilizing this service, the Purchaser represents that he/she is acting in a manner compliant with his/her local and state laws regarding the purchase, transportation, and delivery of the products, has obtained any required permission, paid any required fees, is working through properly licensed intermediaries where required, is legally entitled to take possession of the products and quantities ordered, and is at least 21 years of age.

Although the Company ships to most states in the United States, service may be limited or unavailable in some places due to state or local law or other restrictions. It is Company policy to comply with all applicable laws, including but not limited to state laws with respect to the sale, shipment, and delivery of alcohol-free wine products. The Customer agrees to comply with all such applicable laws. All product shipments require the signature of someone at least 21 years old upon delivery.

All risks relating to damage that products may undergo or cause for any reason whatsoever, including risks of loss, theft, destruction and deterioration, will be borne by the Customer upon delivery of the products ordered.

You are solely responsible for ensuring compliance with the laws of your specific jurisdiction.